Return Policy

Return Policy

At Cool Tattoo & Piercing, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

  1. Eligibility for Returns:
  • Returns must be initiated within 30 days of the purchase date.
  • Items must be unused, unworn, and in their original condition with all tags and packaging intact.
  • For hygiene and safety reasons, we cannot accept returns on body jewelry that has been opened or used.
  1. Non-Returnable Items:
  • Custom or personalized items.
  • Clearance or sale items.
  • Gift cards.
  1. Return Process:
  • To initiate a return, please contact our customer service team at [customer service email or phone number] with your order number and reason for return.
  • Once your return request is approved, you will receive instructions on how to send your item back to us.
  1. Shipping Costs:
  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
  1. Refunds:
  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days and automatically applied to your original method of payment.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  1. Exchanges:
  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at [customer service email or phone number].
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us immediately with details and photos of the damage or defect. We will arrange for a replacement or refund.
  1. Late or Missing Refunds:
  • If you haven’t received a refund within the stated timeframe, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [customer service email info@axtrigbodypiercing.com or phone number (+1) 323 233 4126 call from 11am to 6pm pacific time.

If you have any questions about our return policy, please don’t hesitate to reach out to our customer service team for assistance. Thank you for shopping with Cool Tattoo & Piercing!